A. Technical Support

• Provide first-level and second-level technical support to staff.

• Troubleshoot hardware, software, printer, email, and network issues.

• Install, configure, and maintain laptops, desktops, and mobile devices.

• Ensure timely resolution of IT-related issues and maintain logs.

B. Network & System Management

• Monitor and manage LAN, WAN, Wi-Fi, routers, switches, and firewall.

• Ensure system security, data backups, and recovery procedures.

• Manage server-related tasks (Active Directory, file sharing, access permissions).

• Update antivirus, patch management, and system security controls.

C. Software & Application Management

• Install and configure software applications as per company requirements.

• Provide support for ERP, HRM, CRM, or other in-house systems.

• Coordinate with vendors for system upgrades or troubleshooting.

D. IT Asset Management

• Maintain inventory of IT assets (laptops, desktops, routers, printers, accessories).

• Ensure proper tagging, tracking, and documentation.

• Assist in procurement planning for IT equipment and licenses.

E. Compliance & Documentation

• Ensure data security, confidentiality, and IT policy compliance.

• Prepare periodic IT reports and documentation.

• Assist in developing and implementing IT policies and SOPs.